FAQ, Postage, Returns
What is the postage cost?
Postage to all Australian states is FREE! No minimum spend!
What is the postage time & method?
We use Australia Post Express service for all orders above $100. Once your order has been dispatched, you will be provided a tracking number via email. Postage to more remote country towns may take a day or two longer.
For orders under $100 your order will be posted via regular untracked envelope. Please allow 1-8 working days. If you do not receive your item within the allocated period, please notify us so we can investigate.
Unfortunately, we do not post overseas. In some cases, we will make an exception for New Zealand orders.
Is there a Pick up service?
Unfortunately, we have temporarily suspended our pickup service from our Southport head office.
Health Fund Rebates?
You may be eligible to claim back the full cost of our TENS machines from your health insurance company. Simply let us know if you wish to claim and we will issue a full Tax invoice showing all required information. You can check with your insurance company if you are eligible.
Please Note: We are now registered with BUPA. Customers are now eligible to claim back. Please use our BUPA Provider Number when lodging your claim.
Warranty on TENS machines?
All TENS machines are covered by a full 12 months replacement warranty. Simply, send us an e-mail explaining the problem and we will act within 48 hours to solve the problem. If the machine turns out to be faulty, we will replace it. After the first 12 months (2nd & 3rd year), we still offer full support and only the cost of the parts or the cost of the unit will be charged. Disposable parts including: Pads, Batteries, Power Adapters and Electrode Wires are not covered by the warranty unless, they are dead on arrival or fail to function within a reasonable time.
What is a VIP Member?
A Homemedics VIP member is when you spend a total of $750 you receive a lifetime 10% off all orders at checkout. This amount does not have to be in one order, it can be over an unlimited period of time. Once your total orders have reached $750, you will recieve a personal email from us with your unique discount code!
Secure Ordering & Payment Options?
Online ordering and payment is very simple and secure. Simply, add your item to the CART and pay for it. Credit Card payments through Stripe payments are encouraged because they will reach us quickly and they are very safe. Once payment is made we will receive your order, within minutes. Your Postal address will also be shown so, there is no need to do anything else. We will then respond by sending you a confirmation e-mail.
If you prefer to pay by Bank transfer or Bank Deposit or B-Pay, then we need you to fill out the provided form at checkout giving us your postal details.
Our BSB and Bank account Numbers are shown at checkout, CART PAGE.
For B-Pay payments, Please send us your payment reference number so we can keep an eye on it. B-Pay transfers may take 1-2 working days to reach us.
Returns, Refunds & Change of Mind?
Returns allowed if the item is be back with us within 15 days of purchase. Returns over 15 days will not be accepted. The item must be in its original packaged condition with all accessories and parts. The customer however, must pay for the Return Shipping Cost and the Initial Express Postage Costs. For your safety and health regulations, all used electrodes cannot be returned to avoid possible skin infections. If the item is damaged in any way by the customer, then the customer must pay for both repair and postage.
If the item is returned due to change of mind, a 10% re-stocking fee will be charged.
If you are having a problem with the device during the warranty period, please let us know and we will be glad to solve the problem.